How do I ship my order back to you?
Notify us by e-mail of your intention to return an item and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, and proof of purchase, and indicate if you would prefer a refund or store credit
I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please contact us! Satisfaction is guaranteed, if something is wrong we will make it right
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging, and all contents and contact us as soon as possible for assistance.
Where do you ship to?
We ship within the US.
How long will my order take?
After your order has been processed, please allow 2-4 days for your order to arrive (varies by location). (However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@heartlandhomeproducts.com